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Parts Ordering
Contact your Dealer FAQs Newsletter
Parts Ordering
FAQ Our Parts Portfolio
Mercedes-Benz GenuineParts
My customer pays attention to the price. Why should I still offer them only Mercedes-Benz GenuineParts?
Various product tests have shown that Mercedes-Benz GenuineParts perform better than competing products. Significant quality differences can occur, particularly compared with counterfeit products. For example, a counterfeit brakepad can extend the braking distance by up to 15 meters and if the counterfeit product were to break, this could cause a severe accident in the worst case scenario.
How can I recognize Mercedes-Benz GenuineParts?
It is often difficult to tell the difference between Mercedes-Benz GenuineParts and copies or counterfeits. An increasing number of Mercedes-Benz GenuineParts, such as wipers, windshields and even headlamps, now feature Mercedes-Benz branding.
How can I be sure that I am actually getting a Mercedes-Benz GenuinePart?
Only buy from your chosen Mercedes-Benz dealer or the online platforms of WebParts or partslink24.com
Mercedes-Benz Remanufactured Parts
How is the return shipment process for remanufactured parts organized?
The basic principle of the remanufactured part cycle at Mercedes-Benz is a deposit system. If the dealer orders a Mercedes-Benz genuine remanufactured part, he can send back the old part that was removed from the customer´s vehicle and then he receives a deposit value in return. The dealer sends the old parts back to the Logistics Center using the normal shipping channels and from there they are sent directly to Mercedes-Benz for inspection. The final deposit value is determined here based on the predefined take-back criteria which are familiar to all dealers. After inspection, the parts are sent to the Mercedes-Benz plant for remanufacturing. Once this has been completed, Mercedes-Benz remanufactured parts can be purchased like any other Mercedes-Benz genuine part.
How sustainable are Mercedes-Benz remanufactured parts?
The restoration of Mercedes-Benz remanufactured parts saves not only costs, but also huge amounts of energy and raw materials compared with new parts. This allows us to save thousands of tons of raw materials and tens of thousands of megawatt hours of electricity every year.* How much exactly? The independent testing organization TÜV Süd has verified this and prepared a life cycle assessment**. Compared with the production of a new part, the remanufacturing of a single OM906 diesel engine saves 527 kg of carbon dioxide and 7.248 MJ of energy. In other words: These energy savings alone could operate a laptop for 1.2 years.

* Savings referring to the remanufacturing of parts.
** In accordance with DIN EN ISO 14040:2006/DIN EN ISO 14044:2006.

What is the price difference to a comparable new part?
Remanufacturing saves valuable raw materials and a great deal of energy. We transfer the resulting cost benefit to you as a price advantage of approx. 30%.
Mercedes-Benz Genuine Engine oil
My customer pays attention to the price. Why should I still offer them only Mercedes-Benz GenuineParts?
Mercedes-Benz GenuineParts are cost-effective, ensure performance, quality and longevity of the engine.
How can I recognize Mercedes-Benz GenuineParts?
Key elements on the Mercedes-Benz Genuine oil: Mercedes-Benz star on the bottle and cap.
How can I be sure that I am actually getting a Mercedes-Benz GenuinePart?
Mercedes-Benz Genuine Engine oils have special part numbers and 3D haptic labels.
Mercedes-Benz Genuine Chemical Products and Car Care
My customer pays attention to the price. Why should I still offer them only Mercedes-Benz GenuineParts?
Implementation of an environmental management system; confirmed by our suppliers to meet or high quality standards.
How can I recognize Mercedes-Benz GenuineParts?
Key elements on the Mercedes-Benz Chemical and Car Care products: Mercedes-Benz star on the packaging.
How can I be sure that I am actually getting a Mercedes-Benz GenuinePart?
Mercedes-Benz Genuine Chemical and Car Care products have special part numbers and 3D haptic labels.
FAQ Mercedes-Benz Partnership
What makes a PARTSpro dealer different?
Certified PARTSpro dealers give you a guaranteed service level promise including, for example, a variety of ordering options, regular offers, multiple deliveries per day and express delivery.
How can I identify a PARTSpro dealer?
In the results display of a dealer search, PARTSpro dealers are marked with the PARTSpro logo.
FAQ Parts Ordering
Can I only use the listed ordering options?
Only purchase Mercedes-Benz GenuineParts from a Mercedes-Benz dealer of your choice, either in person over the telephone or using the online platforms of WebParts or partlink.24
How do I register for WebParts?
Just use the registration form: https://aftersales.i.daimler.com/mb-webparts-reg/registration You can find your nearest Mercedes-Benz dealer using the integrated dealer search function.
What are the advantages of the partslink24 ordering platform?
The partlink24 ordering platform is not manufacturer-specific, which means you can order all of the parts your workshop needs through one platform.
How does delivery take place on partslink24?
Delivery takes place in the usual manner via the Mercedes-Benz dealer network.
FAQ Technical Information
How can I use the technical information on Service & parts net?
Register easily and free of charge at www.service-parts.mercedes-benz.com - in order to register, you will need your address, your sales tax identification number and the dealer number of your chosen Mercedes-Benz partner. You will have access to all of the relevant workshop information around 30 minutes after registering.

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